TERMS AND CONDITIONS
Once a shirt order has been placed, we will make every effort to add on to your order within our 24 hour timeframe. Due to our quick turnaround, this isn’t always possible. You may have the option of pushing back your delivery date should you need to add on to your order. Add-ons less than 12 shirts will incur an order change fee of $25 per credit card. We are happy to do reorders of 24 pieces or more (screen printing or embroidery only).
Paid orders are processed only after the artwork has been approved by the customer. We strive to provide you with accurate, high quality artwork, but we rely on you to proof your artwork carefully: Please double-check names, dates and spelling before approving your artwork. TGI Promo cannot be responsible for errors that appear on printed merchandise after the artwork has been approved by you. If you have difficulty reading smaller type on your design in order to proof your artwork, please let your account manager know.
We are happy to provide artwork for our greek customers as part of our service. Once you’ve decided on one design, we will be happy to customize it for your event. Due to time constraints on our art department, we cannot provide multiple customized designs. We can provide custom designs at no additional charge as long as they require one hour or less of design time. Artwork that requires additional time or illustration will incur a per-shirt upcharge to cover the cost. It is our policy to get you the artwork you want! If you need to make revisions to the design we provide you, please make all revisions at one time. Additional revisions may incur an upcharge fee to cover the additional art time required. TGI Promo posts artwork that we create on our company website, Pinterest and social media. We wait until after recruitment to post any bid day related designs. You agree that TGI may use any designs we create or art we create from your submission for other organizations at other Universities and Colleges. All designs in the design library and any designs we create for our customers are the property of TGI, are copyright protected and may not be recreated. They are intended for placing orders only through TGI Promo. Any infringement of this will result in legal action. If you would like to use the t-shirt artwork generated by TGI on other materials for your event, please ask your account manager and we will help you if we can.
LICENSED, PATENTED, OR TRADEMARKED DESIGNS
By ordering custom designed merchandise for your organization, the customer represents that all of the materials which are used by the seller in the production of the items represented by TGI (including, but not limited to the Greek letters of any organization, crests, logos, insignias or customized designs) will not cause the violation of any law, judicial decision, rule, regulation, ordinance, franchise or similar arrangements, informal or formal, oral or written relating to trademarks, copyrights, service marks etc. The customer agrees to indemnify and hold the seller harmless from and against any fees, fines, penalties, damages, losses or assessments including attorney’s fees which may be incurred by the seller which may arise as a result of the seller processing any order commissioned by the customer. The depiction of any logo, name or design in our catalogs or website is for demonstrative purposes only and does not imply that any such designs, logos, or names can be reproduced without proper authorization or permission.
If an order must be cancelled after the goods have been ordered, a restocking fee of 15-20% may apply. Please make sure you have the authorization of your organization before placing an order. In the instance of custom artwork, a charge for design time may apply as well.
TGI accepts most major credit cards, echeck, check by mail or money order. Please note that if you send a check in the mail, we cannot place your order until the payment is received and it may delay your delivery date. Please do not have individuals make checks payable to TGI. Individual checks should be made payable to your organization and then one check cut for the order.
Payment is expected at the time of order placement, except in the instance of a University departmental purchase.
A reorder can be ordered after the original order has been shipped. The minimum quantity for a reprint is 24 pieces.
Because all orders are custom printed, we do not allow returns. Sorry for any inconvenience.
Our standard turnaround time for screen print orders is 6 business days. Embroidery and accessories will require about 1O-15 days. Please inquire with your account manager if you need your order rushed through, we will make every effort to accommodate your deadline for an additional fee.
All orders will be shipped via Fedex or UPS ground unless arrangements are made. Most residential Fedex deliveries are made in the late afternoon or early evening, so don’t panic if your order has not arrived yet. TGI Promo cannot be held responsible for deliveries that are delayed by the carrier or weather conditions. Please place your order in plenty of time to receive merchandise before your event date to eliminate this possibility.
If we discover a shortage or manufacturer’s defect during printing in one or more of your shirts, TGI will replace it immediately in order to fill your order. We will notify you by text message or email of any substitutions when possible. All orders are counted three times by our quality control department to make sure that the sizes and quantities are accurate. TGI cannot assume responsibility for a shortage if your package is left unattended after it has been opened. Please make sure that your delivery location is secure. In the extremely rare case that a shortage or defect still is discovered, TGI will refund the difference to the customer promptly. It is not possible to reprint the missing or damaged shirt(s) once the order has been printed and shipped unless the situation meets the specifications for a re-order (see above).