Frequently Asked Questions

Yes! We have a minimum of 24 pieces per screen print and 12 pieces for embroidery orders. Accessories such as water bottles, stickers, buttons, ect often have minimum requirements based on the product itself.

Because each order is different based on the product you choose, the quantity being ordered, number of inks, etc, your account manager  will be your go-to for pricing. They’ll work closely with you to stay within your budget.

We’re so happy you’re here! You can start a design request by clicking on the design request tab, browsing our design library or through the products page. Make sure to provide all the details in the form so your account manager has everything they need to get started on your order.

Of course! If you see something you like from our design library, but want to change up the design elements, let us know in the form. We also specialize in custom designs, so if you have an idea in your mind, fill out the design request form and we’ll turn your idea into a design proof!

We can find it for you! TGI Promo has access to thousands of accessories and apparel products. Send your account manager a photo or description of the product you’re looking for and we will personally track it down.

Once your account manager has received all design details from you, you can expect a design proof in your inbox in 2-3 business days. This time allows us to add your design to our art schedule and get the design just right!

Our promise is a 7-day turnaround. Since every order is different, one of the first questions your account manager will ask is “when do you need your order?” You’ll get a timeline of exactly when your order needs to be placed. We take pride in the fact that all screen printing and embroidery orders are done in-house.

We offer rush services at an additional cost. Make sure to tell your account manager as soon as you know that you need your order sooner than the normal turnaround so they can make sure we can meet your in-hands date!

Of course. We have an online ordering system that securely collects individual payments and makes the ordering process a breeze for everyone involved. You’ll get updates to ensure you’re hitting the minimum and see who has ordered!

Yes, individual shipping is an additional fee, but we can do it!

Due to the unique custom printing process, we recommend washing all garments before you wear them! For t-shirts, wash inside out in cold water to increase longevity. See care instructions for all other apparel pieces!

You can pay with a credit card or check. We require that all orders are prepaid before the process can begin. If you need to split the cost into two payments due to a credit card limit, just let your account manager know. If you are paying with a check, send a picture of the check before dropping it in the mail so we can start on your order. 

Yes! You’ll receive a text message with your tracking number as soon as the mail carrier picks up your order from our facility. 

No, we do not sell artwork separately outside of screenprinting.

Yes, they are an additional fee. Please know that we have to submit the names and numbers to greek licensing for approval. 

Duh!! We are here to make your job easier! Bag and tag is free will every order as long as you provide an excel sheet in our format! 

Yes! You can mix and match products as long as design and ink colors are all the same.

Color matching

Screen colors vary by device. Printed colors may differ slightly from digital proofs. We always color match as closely as possible.

Order distribution

Once shirts are handed out, we are not responsible for missing items. Use the bag-and-tag checklist and mark names at pickup to track distribution. Extra shirts may be included when available and can be used to resolve issues.

Comfort Colors dye variation

Comfort Colors garments are vintage, garment-dyed shirts and natural color variation is expected. We return shirts with major inconsistencies. Minor variations are part of the process and are not refundable.

White ink on Comfort Colors

Due to the vintage dye process, shirt dye may migrate into white ink, shifting it to a tinted hue. This can occur after printing and is unpredictable. Red, pink, and purple shades are more prone, but it can happen on any color. This is a known characteristic of garment-dyed shirts and is not eligible for returns or refunds.

Product availability

Some fashion-forward products have limited availability. If an item is unavailable to us, it is unavailable industry-wide. We will communicate stock issues quickly, offer alternatives, and work with you on the best solution. These issues are outside our control and are not refundable.

Delivery guarantee

On-time delivery is guaranteed for orders placed by your Account Manager’s stated deadline. All products are designed and printed in Tulsa, Oklahoma with attention to quality and sustainability.

Shipping delays

We are not responsible for carrier delays caused by severe weather or events beyond shipping provider control. With normal conditions and on-time ordering, we guarantee delivery on or before your due date.